Frequently Asked Questions

If you would like to make an appointment, please submit an appointment request via our website or call our office at 727-626-2067. Additionally, you can also email us at info@serenemindfl.com. We will reach out to you within 24 hours. 

To have your records sent to our office, please directly request from your care team that your relevant records be sent to our office. They can email them directly to info@serenemindfl.com or fax to Alternatively, you can request to complete our medical records request form and we will reach out to your care team on your behalf. 

We truly understand there are times when you must miss an appointment due to emergencies or obligations to work and family. However, appointments scheduled at Serene Behavioral Health, LLC are specific time slots allocated exclusively to scheduled clients. If an appointment is not cancelled 24 hours in advance, you will be charged for the entire appointment. Any outstanding balances associated with cancellations fees MUST be paid prior to scheduling future appointments. Reminder calls/texts/emails are a courtesy and it's ultimately the client's responsibility to remember scheduled appointments. 

We treat everyone from age six and up.

All cash pay, copays, deductibles, and coinsurance is due at the time of scheduling your appointment. 

The easiest way to make payments is through your patient portal. Please log into your portal to submit a secure payment. Link: https://www.therapyportal.com/p/serenebh/login/

If you need assistance, please email info@serenemindfl.com.

No, Serene Behavioral Health, LLC is NOT a CRISIS center. If you need immediate help, please call 911 or go to the nearest emergency room. 

988 Suicide & Crisis Lifeline: 988

Crisis Text Line: Text “HELLO” to 741741

Rates for services vary by provider. Services can range from $60-$275. Each client will receive a Good Faith Estimate so they know the financial cost of care.

Advantages of Private Pay (Cash Pay):

• You will not be limited to the amount of appointments per year.
• Insurance companies cannot request details of your treatment.
• You will not receive a diagnosis (this is helpful if your medical records are ever subpoenaed due to a lawsuit. 
• You may be able to claim mental health as a medical expense tax deduction.

HuffPost published an informative article which explains why therapy seems costly. Please click the link below and read the article for some insight into the cost behind therapy.

Article:  Why Is Therapy So Expensive?